FAQ
What kind of client can I register on the Flavour Creations @home website?
Flavour Creations @home is accessible to the following individuals:
- an individual discharged from hospital to home
- an individual being treated at a hospital as an outpatient
- an individual participating in a transition care program until an aged care place becomes available
- an individual accessing aged care services at home (now known as Home Care Package Level 1, 2, 3, 4)
- an individual diagnosed with dysphagia or malnutrition in the community by a GP, speech pathologist, community nurse, geriatrician, neurologist and or dietitian
Where can I obtain distributor contact details?
Distributor contact details are listed on the Stockists page of the Flavour Creations @home site or can be located in the footer area of the registration form once printed. If you require more information, please contact Flavour Creations @home Customer Solutions on 07 3373 3000 or email info@fcathome.com.au.
Where can I locate nutritional information for Flavour Creations products?
Nutritional information can be accessed via the product links on the Products page of the Flavour Creations @home site.
Can I leave flavour/quantity fields blank when entering order details for a client?
Yes. As long as you record the prescribed viscosity when recommending thickened fluids, you can leave the flavour and quantity fields blank on the Order Details page. Order frequency must be completed. The client can then specify which flavours they would like when they phone the distributor to arrange payment. The Payment Options page is not mandatory and therefore can be left blank - simply click on Complete Registration. If your client requires any additional product information before ordering, please direct them to our website www.flavourcreations.com.au or phone Flavour Creations Head Office on 07 3373 3000.
I’m not sure what payment option to select. Can I complete the registration process without this information?
Yes. Providing payment details is optional at the time of registration. Once the registration is submitted, the patient should wait 24 hours and then contact the elected distributor to place their order, arrange for payment and delivery.
Can my patient call the selected distributor immediately after the registration has been submitted?
Please instruct your patient to wait at least 24 hours to phone the selected Distributor to place their order, arrange for payment and delivery.
Will my patient receive a copy of the registration form once submitted?
Yes, along with the elected distributor, your patient will be emailed a copy. If a carer has been entered into the system, they will receive a copy as well.
Can I obtain a copy of my client’s registration in pdf format?
A Registration Summary will be emailed to the distributor, client and yourself. You can save this by taking a screen shot and then “Save as” a pdf to your personal files. A copy of the registration will also be saved in your FC @home online account within the Dashboard view.
If my client is delayed in calling the selected distributor, will their account still be set up?
Yes the account will be setup and will remain until the customer phones to place their order.
How do I edit a registration already submitted?
In the Dashboard view, locate the relevant client/patient and click View Current next to their name. Amend the relevant area and click Submit. This newly submitted registration will now be saved in View Current and the previous registration will be saved under History.
How do I cancel a submitted registration?
FC @home is not an ordering system. It is a website for healthcare professionals to register their recommendation for Flavour Creations products online. If you need to cancel a registration simply email the relevant distributor and quote the reference number supplied via the summary email.
Can colleagues who work in the same area health service see which clients/patients I have registered?
We would recommend that one account be set up in this instance. This log in (email and password) can then be shared amongst colleagues who can then view which patients are registered in the system.
I noticed there were variations in the product codes listed under the selected distributor. Is this a system error?
Where available, the appropriate distributor product codes will be listed. However, if no distributor code is available, the system will default to a Flavour Creations product code.
Can I review my registrations?
Registration history can be requested from Flavour Creations @home Customer Solutions on 07 3373 3000 or email info@fcathome.com.au.
How long is Flavour Creations @home timeout limit?
Three hours.
Need Further Assistance?
Contact Flavour Creations @home Customer Solutions on 07 3373 3000 Monday to Thursday 7.30am-5.00pm and Friday 7.30am-4.30pm AEST (excludes public holidays) or email info@fcathome.com.au.